Refund policy

Returns must be made within 28 days of receiving your order. Returns will only be accepted if the item is not damaged, unopened and in the original condition with all the packaging and the cellophane wrap.

Upon receipt of the returned goods we will give you a full refund of the amount paid minus the original delivery charge. If your order met the criteria for Free Delivery, then the standard delivery charge of £4 will also be deducted from the refund. Therefore the refund will not include the cost of delivery or return postage. Unless the goods are faulty or incorrect.

 you will be responsible for the return delivery cost (preffered trackable return) and ensuring that the goods arrive in perfect condition. If you have made an incorrect order or wish to cancel the order try contacting us before the order is shipped in order to do this. Otherwise wait for the item to be delivered and ship it back to us.

To start a return, you can contact us at massinghamsorders@gmail.com. Please note that returns will need to be sent to the following address: Massingham Chemist, 197-199 Roman Road bathenal Green E2 0QY


You can always contact us for any return question at massinghamsorders@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged (Required unboxing vedio of suspected damage goods) or if you receive the wrong item, so that we will assess the issue and, if the claim is valid, provide a refund or a replacement.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at massinghamsorders@gmail.com.

 

STORE RETURN POLICY

@Massingham chemist ,197-199 roman road, E2 0QY

We hope you are happy with your recent purchase. However, if it is not suitable you can return or exchange your unused items in a saleable condition with its receipt within 28 days.

A refund will be issued by the original payment method, to the value of the item printed on the receipt. It can take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show the refund on your account.

Exchanges can be completed instantly at the store. If the item being exchanged is lower in price than the original item, we will refund the difference onto the original payment method.

Your Statutory Rights
Our Returns Policy does not affect your statutory rights.